The only exception to this is if you've told us when you made the order the name of the person authorised on your account who will be picking up on your behalf. To keep your order safe, we'll only release your order to you.
To pick up your product you will need to show one of the following forms of ID: This will ensure our team can discuss the measures in place to protect New Zealanders while picking up items in compliance with Alert Level 3. Look for the Click & Collect link under the product image to see if it's available for the product you want to buy.ĭuring Alert Level 3 you must not come to the store unless you have been contacted and have had an appointment time set up. Note: Not all products are available via Click & Collect.
One of our team will contact you to set up an appointment to collect your order. We’ll send you an email when your order is ready for collection. Choose the store you want to pick the product up from. When you get to the delivery page, select Click & Collect. Select the product you want to buy and follow the on-screen prompts through to the checkout. If such Prohibited Usage continues despite notification from us, we may remove your subscription with unlimited texts immediately with notice.Ĭlick & Collect lets you buy products online and choose which Spark store to pick them up from. If we consider that you are engaging in Prohibited Usage we may contact you and ask you to stop such usage. Unlimited texts cannot be used for re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, machine to machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs), or any other activity that Spark considers to be non-standard personal usage ("Prohibited Usage"). Excludes premium and special numbers and roaming. Unlimited Calls and Texts You get unlimited calls and texts to standard NZ and Australian numbers (you need to be texting or calling another person). Machine to machine services, tethering, mobile hotspots or any other similar activity that Spark considers to be non-standard personal usage is prohibited (“Prohibited Usage"). You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Max speeds reduce to 1.2 Mbps after you reach the allocatedĭata usage cap on your chosen plan per billing cycle.
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